FAST FACTS

Helpful Information

A collection of useful facts and links about GoBG Transit.

Due to rapidly deteriorating road conditions, GoBG Transit is suspending transit services on Friday, 1/19/2024, for the safety of operators and passengers.
Due to rapidly deteriorating road conditions, GoBG Transit is suspending transit services on Friday, 1/19/2024, for the safety of operators and passengers.

Email

Tim Mcwhorter
‍Transit Manager
RATP Dev - City of Bowling Green

tim.mcwhorter@ratpdev.com

Phone

For questions, comments, suggestions, and complaints

270-393-3695

Office

6:30am to 4:30pm
Monday - Friday
Saturday & Sunday - CLOSED

304 E 11th Ave
Bowling Green, KY 42101
ESSENTIAL INFORMATION

GoBG Transit:
Rules for Riding

This is a list of essential rules, tips, and information that keeps GoBG Transit busses safe, efficient, and a great experience for all riders.
If you have any further questions or need assistance, contact us.

Bus fares
  • Please have correct fare or a pass ready when boarding the bus.
  • Drivers do not make change.
  • Fares are exact change or passes only.
Passenger assistance
  • Drivers provide limited assistance to riders when loading wheelchairs and on lifts.
  • For Kentucky TTY service, call 711.
service cancellation
  • If severe weather causes us to cancel service for any portion of the service day, we will notify the public thru radio and television announcements and thru AlertSense.
  • Driver has the right to refuse service or suspend service for safety concerns related to weather or other safety and health factors.
    Animals other than Guide or Assist must be in an approved carrier that fits under a bus seat.
Conduct & carry on items
  • Passenger may bring on board only the number of items they can carry and keep secure in one trip.
  • Items & conduct that are prohibited on our buses per police include:
    Weapons, hazardous materials, explosives and dangerous liquids, solicitation of goods or services, vaping, use of tobacco products and illegal substances, open containers of alcohol, offensive conduct & profanity, phones/devices on speaker -mode, animals without carriers, urination, defecation, & bodily fluids.
AMERICANS with Disabilities act - SERVICE
  • To qualify for specialized Americans with Disabilities (ADA) service, you must complete an application and an in-person interview with Staff.  Call 270-393-3695 to schedule an appointment.
  • GoBG Transit will make reasonable modifications as needed to meet riders’ needs and comply with FTA Guidelines. Click here for a Reasonable Modification Form.
For a complete list of public transit rules & Information:
GoBG Rider Guide.pdfGoBG Code of Conduct.pdf
SERVICE AVAILABILITY

Observed Holidays

The following are observed holidays, and GoBG Transit will not be in operation.

Bus fares
  • Martin Luther King, Jr.'s Birthday
  • Presidents' Day
  • Memorial Day
  • Independence Day (July 4)
  • Labor Day
  • Thanksgiving Day
  • Christmas Eve
  • Christmas Day
  • New Year's Eve
  • New Year's Day
ADDITIONAL INFORMATION

Documents
& Records

Transit Title VI Program, Procedures, & Forms
Title VI Program COMPLETE 2021-2023 Title VI Policy Statement 2021-2023 Title VI Complaint Procedure – Arabic 2021-2023 Title VI Complaint Procedure – Bosnian (Latin – Croatian) 2021-2023 Title VI Complaint Procedure – Burmese 2021-2023 Title VI Complaint Procedure – Karen 2021-2023 Title VI Complaint Procedure – Karenni 2021-2023Title VI Complaint Procedure – Kiswahili 2021-2023Title VI Complaint Procedure – Spanish 2021-2023 Title VI Notice of Nondiscrimination & Complaint Form – Arabic 2021-2023 Title VI Notice of Nondiscrimination & Complaint Form - Bosnian (Latin – Croatian) 2021-2023 Title VI Notice of Nondiscrimination & Complaint Form – Burmese 2021-2023 Title VI Notice of Nondiscrimination & Complaint Form – English 2021-2023Title VI Notice of Nondiscrimination & Complaint Form – Karen 2021-2023 Title VI Notice of Nondiscrimination & Complaint Form – Karenni 2021-2023 Title VI Notice of Nondiscrimination & Complaint Form – Kiswahili 2021-2023Title VI Notice of Nondiscrimination & Complaint Form – Spanish 2021-2023